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FAQ
How do I check the status of my order?
How do I check the status of my order?
A tracking link is emailed after the order has been shipped. It can be used to view the most up-to-date delivery information.
What payment methods are supported?
What payment methods are supported?
Veluna accepts major credit and debit cards, PayPal, Apple Pay, Google Pay, and other options shown during checkout.
What are the typical delivery times?
What are the typical delivery times?
Handling usually takes 1–2 business days, and transit time is generally 6–8 business days. Full details can be found in the Shipping Policy.
Where does Veluna ship from, and what are the shipping fees?
Where does Veluna ship from, and what are the shipping fees?
All orders are shipped within Canada. Standard shipping is provided at no additional cost.
What is the return process?
What is the return process?
Items may be returned within 30 days if they meet the conditions outlined in the Return Policy. The policy includes information on eligibility and the steps involved.
How can I get in touch with Veluna?
How can I get in touch with Veluna?
Questions or support requests can be sent via the Contact page or by emailing info@glowveluna.com