Billing Terms & Conditions

Payment Policy

This Payment Policy outlines the payment methods, processing terms, pricing structure, and security measures used for transactions made through Veluna. These guidelines apply to all purchases completed on the website.

1. Accepted Payment Methods

Veluna supports several payment options to ensure a straightforward checkout process. Payments may be made using:

  • Credit and debit cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay and Google Pay

  • Afterpay (where available)

  • Bank transfer for bulk or special orders (contact support for details)

All transactions are processed in Canadian Dollars (CAD).

2. Payment Processing

Payment must be completed in full at the time of purchase.
Orders are processed and shipped only after successful payment confirmation.
If a payment fails or is declined, the order will not be created or fulfilled.
A confirmation email is provided once payment has been successfully processed.

3. Pricing and Currency

All pricing displayed on the Veluna website is shown in Canadian Dollars (CAD).
Prices may change without prior notice.
Applicable taxes and shipping charges are calculated and shown at checkout before the order is finalized.

4. Secure Payment Processing

Veluna uses SSL encryption and trusted, PCI-compliant payment gateways to support secure transactions.
Payment details are not stored on Veluna’s servers.
All sensitive payment information is processed securely by third-party payment providers.

5. Refunds and Chargebacks

Refunds follow the procedures outlined in the Return and Refund Policy.
If an issue occurs with a payment, customers are encouraged to contact Veluna before initiating a chargeback.
Unauthorized or fraudulent chargebacks may be reviewed and disputed with the payment processor.
Approved refunds are issued to the original payment method and may take up to 7 business days to appear, depending on the payment provider.

6. Fraud Prevention

Veluna monitors transactions to reduce the risk of unauthorized activity.
Veluna reserves the right to:

  • Cancel or delay orders that appear unusual or potentially fraudulent

  • Request additional information for verification on higher-value or flagged transactions

These measures help maintain a secure purchasing environment.

Contact Information

Store Name: Veluna
Address: 121 Duncan Road, Richmond Hill, Ontario, L4C 6J4, Canada
Email: info@glowveluna.com
Phone: (647) 930-6518

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.